How We Operate
Terms and Conditions
TERMS AND CONDITIONS FOR ONLINE BOOKINGS
These Terms and Conditions ("Agreement") govern the use of Classy Property Solutions Ltd's online booking platform for cleaning and property care services ("Services"). By making a booking through our website, you agree to the following terms and conditions.
Scope of Services
1.1. The Services available for online booking include residential, commercial, Airbnb, end of tenancy, post-construction, and specialist cleaning services as described on our website.
1.2. The specific details of the service, including the date, time, location, and selected package, will be confirmed during the booking process.
1.3. Time-Based Bookings
Unless otherwise agreed in writing, all standard cleaning appointments are time-based services. The duration booked reflects the amount of time allocated for the appointment and does not guarantee completion of the entire property or all requested tasks.
Our Cleaning Technicians will work diligently within the allocated timeframe and prioritise areas based on the Client's instructions, the property's condition, and professional judgement. Additional time may be requested, subject to availability and additional charges.
The condition of the property, level of cleanliness required, clutter, pet hair, post-construction dust, and other factors may affect the amount of work completed during the booked appointment.
Online Booking Process
2.1. Clients must provide accurate and complete information during the booking process, including the property address, contact information, and any relevant instructions.
2.2. Once a booking has been completed, a confirmation email and/or SMS will be sent containing the service details.
2.3. The Company reserves the right to amend quotations where the condition, size, occupancy, or requirements of the property materially differ from those described at the time of booking.
Payment Terms
3.1. Payment must be made through the payment methods provided at checkout.
3.2. Full payment is required to secure an online booking unless otherwise agreed in writing.
3.3. All payments are processed securely through Stripe.
3.4. All prices displayed on the website are inclusive of VAT unless otherwise stated.
Cancellation and Rescheduling
4.1. Clients may cancel or reschedule their booking through the online platform or by contacting the Company directly.
4.2. Cancellations made:
• More than 24 hours before the scheduled appointment: Full refund issued.
• Less than 24 hours before the scheduled appointment: Non-refundable.
4.3. The Company reserves the right to reschedule services due to unforeseen circumstances including staff illness, severe weather conditions, transport disruption, or other events beyond its reasonable control.
Client Responsibilities
5.1. The Client must ensure safe and adequate access to the property at the agreed appointment time.
5.2. The Company will make reasonable attempts to contact the Client should access not be available. If access cannot be obtained within 30 minutes of arrival, the appointment will be treated as a late cancellation and will be non-refundable.
5.3. The Client must disclose any fragile items, specialist surfaces, hazards, ongoing building works, infestations, or other circumstances that may affect the service.
5.4. Pets must be secured where appropriate. The Client must notify the Company of any exotic pets or animals that may present a risk to staff.
5.5. The Client acknowledges that cleaning appointments are based on the time booked rather than a guaranteed completion of all cleaning tasks.
5.6. The Company will provide standard cleaning products and equipment required to perform the service. Any specialist equipment requirements must be agreed in advance.
Service Guarantee
6.1. Any concerns regarding the service must be reported within 24 hours of completion.
6.2. The Company must be given a reasonable opportunity to inspect and rectify any issues before third-party contractors are engaged.
6.3. Where a genuine service issue is identified, the Company may offer a re-clean or other reasonable remedy at its discretion.
Damage and Liability
7.1. The Company maintains appropriate public liability and employer's liability insurance.
7.2. The Company shall not be liable for:
• Pre-existing damage or defects.
• Normal wear and tear.
• Loss or damage to unsecured valuables.
• Delays caused by factors outside the Company's reasonable control.
7.3. Any accidental damage must be reported within 24 hours of the appointment.
7.4. Liability shall be limited to repair or replacement through the Company's insurers where liability is established.
Additional Charges
8.1. Additional charges may apply where the condition of the property significantly differs from that described at the time of booking.
8.2. This includes, but is not limited to:
• Excessive clutter.
• Hoarding conditions.
• Heavy pet hair contamination.
• Post-construction debris.
• Excessive soiling.
• Biohazardous conditions.
8.3. The Company reserves the right to amend the quotation, reduce the scope of works within the booked timeframe, or decline the service where conditions present a health and safety concern.
Photographs
9.1. The Company may take photographs before, during, or after a service for quality control, insurance, training, and reporting purposes.
9.2. No personal information or identifiable images will be published without consent.
Privacy and Data Protection
10.1. Personal information is collected and processed in accordance with the Company's Privacy Policy.
10.2. Information provided during the booking process will only be used for service delivery, administration, and communication purposes.
Force Majeure
11.1. The Company shall not be liable for any delay or failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to severe weather, natural disasters, strikes, transport disruption, utility failures, or internet outages.
Amendments
12.1. The Company reserves the right to amend these Terms and Conditions at any time.
12.2. Updated versions will be published on the Company's website and continued use of the booking platform constitutes acceptance of any amendments.
Contact Information
Classy Property Solutions Ltd
Website: www.classypropertysolutions.co.uk
Email: enquiries@classypropertysolutions.co.uk
By proceeding with a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions.